Return Policy
At Mariri, we are committed to ensuring your satisfaction with every purchase. Our returns policy is designed in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Please read the following information carefully to understand your rights and our procedures for returns.
Eligibility for Returns
To be eligible for a return, the item(s) must meet the following criteria:
- The goods must be in their original condition, securely wrapped in the original packaging, including the Mariri delivery slip.
- The item(s) must be unworn and unused.
- The product must not be bespoke (custom-made or personalised).
- The product must not be intimate (e.g., earrings or similar items).
We reserve the right to request additional information or details to confirm that your case falls within the eligibility criteria outlined above.
Two Types of Returns
1. Change of Mind
If you have changed your mind about your purchase, you may return the item(s) within 14 days from the date of order placement. No explanation is required.
Process for Change of Mind Returns:
- Contact our customer service team within 14 days of placing your order, providing your order number.
- We will issue you a Return Authorisation Number (RAN) and provide instructions on how to proceed.
- You must send the item(s) back to our UK facilities within 14 days of receiving the RAN.
Once we receive and inspect the returned item(s), we will process your refund. Please note that the cost of return shipping for change of mind returns is your responsibility.
2. Faulty Goods
If your item is faulty, you have the following rights:
- Within 30 days of delivery: You may return the item for a full refund, replacement, or repair.
- After 30 days but within 6 months of delivery: You may still return the item if it is found to be faulty. However, in this case, we reserve the right to offer a repair or replacement before issuing a refund.
Process for Faulty Goods Returns:
- Contact our customer service team within the applicable timeframe, providing your order number and details of the fault.
- We will issue you a Return Authorisation Number (RAN) and provide instructions on how to proceed.
- You must send the item(s) back to our UK facilities within 14 days of receiving the RAN.
Once we receive and inspect the returned item(s), we will determine the appropriate resolution (refund, replacement, or repair) in accordance with your rights under the Consumer Rights Act 2015.
Important Notes
- Refunds will be issued using the original payment method and will be processed within 14 days of receiving the returned item(s) or confirming the fault.
- We recommend using a tracked delivery service when returning items, as Mariri cannot be held responsible for items lost or damaged in transit.
- The consumer will bear the return delivery costs.
- If the item(s) returned do not meet the eligibility criteria outlined above, we reserve the right to refuse the return or deduct an appropriate amount from your refund to cover the diminished value of the goods.
Contact Us
For any questions or to initiate a return, please contact our customer service